Complaints procedure

We aim to provide a professional service, and we want to know if something has gone wrong.

How to complain

Email complaints@proplexo.co.uk, or write to Proplexo Limited, Proplexo House, Unit 118, Golborne Enterprise Park, Greater Manchester, England, WA3 3GR. Please tell us your name, how to contact you, what went wrong and what you would like us to do.

What happens next

1. We will acknowledge your complaint within 5 working days.
2. Lee Wallace, the director, will look into your complaint. If the complaint concerns Lee Wallace directly, or there is another potential conflict of interest, we will arrange for an appropriately qualified independent person to review it where appropriate.
3. We aim to provide a full response within 20 working days. If that is not possible, we will explain why and tell you when you can expect our response. We would normally expect to provide our final response within eight weeks.

If you are not satisfied

Where a complaint concerns possible professional misconduct by a CIMA member, you may be able to make a complaint to CIMA under its conduct process. CIMA's conduct process does not resolve ordinary disputes about fees or services or award customer redress. Where appropriate, unresolved service disputes may instead be suitable for alternative dispute resolution.

• How to make a complaint of misconduct (CIMA)
• Information on alternative dispute resolution (CIMA)

Complaints about personal information

If your complaint is about how we use your personal information, please see section 10 of our Privacy Notice. You can also complain to the Information Commissioner's Office.